TERMS OF SERVICE

Reservation Terms of Service

The following terms of service outline the rights and responsibilities that pertain to your reservation of a room through any of our available platforms (including our website, central reservation number, or mobile site).

As a guest or customer, you will be required to acknowledge your agreement to these terms of service at the time of making a reservation.

1. Bookings

To secure your room, kindly follow the instructions provided on the website or mobile site (if applicable).

Please note that the minimum age requirement for making a booking is 18 years. Guests under the age of 18 must be accompanied by an adult. Upon check-in, a valid identification may be requested.

In order to confirm your reservation, it may be necessary to provide your credit or debit card information.

Prior to finalising your booking, please ensure that all the details provided are accurate and complete. We cannot be held responsible for any delays or issues arising from incorrect information provided.

We will notify you of our acceptance of your reservation by sending an email to the email address you provide during the reservation process. The contract between us, regarding the provision of your room and any additional services added to your reservation, will be established upon receiving this email confirmation from us.

It is your sole responsibility to choose the services and determine their suitability for your needs. We cannot be held accountable in this regard.

Please note that the customer does not have the entitlement to request specific rooms.

Event Sleeps and the Customer are the Parties to the contract. If the order was placed by a third party on behalf of the Customer, that party will be responsible for all obligations that arise from the hotel accommodation contract.

The rates published online do not apply to Group Bookings. A Group Booking is considered as a booking for 6 rooms or more with the same or similar arrival and departure dates.

If you have any complaints regarding your hotel reservation, please get in touch with Event Sleeps.

2. Room Rates

Room rates are charged per room, per night and include VAT at the current rate at the time of booking. In the event of a change in VAT rate between booking and stay dates, we reserve the right to adjust the VAT rate accordingly, while ensuring that the total price remains unchanged. Additional charges for meals, drinks, and other amenities are not covered in the room rate, but can be added to your reservation during booking or enjoyed during your stay.

3. Cancellation Policy

Your right to cancel:

Cancellation policies vary among our partner hotels and are provided to you prior to booking. For example, a 48-hour cancellation policy allows you to cancel your reservation up to 48 hours before the scheduled check-in time. If you cancel within the specified timeframe and have prepaid with a debit/credit card, a full refund will be issued to the same card within 5 business days. Be sure to keep the cancellation reference as evidence of your cancellation.

Following the expiration of the cancellation period, the entire reservation will become completely non-refundable, encompassing any meals and/or extra services. This cancellation fee is intended to cover the costs incurred by the hotel due to the last-minute cancellation and is not related to any services provided.

Guests who check out before their scheduled departure date will be billed for the remaining nights as per the original reservation confirmation.

If the hotel and the Customer have mutually agreed in writing on a specific date for a cancellation of the contract without any charges or damages, the Customer has the right to cancel the contract before that date without any payment or compensation claims from the hotel. However, if the Customer fails to cancel the contract in writing by the agreed date, their right to cancellation will no longer be valid. In the case of a group booking, the cancellation terms will be communicated to you during the reservation process.

Our right to cancel:

In the event of your breach of contract, we have the right to cancel your reservation at any time. This cancellation will take immediate effect and will be communicated to you in writing, which may include email. There are two circumstances under which we may exercise this right:

• Failure to make the required payment within the specified timeframe.
• Violation of any terms outlined in the contract between us.

If we cancel your reservation due to your fault, we retain our legal rights regarding your breach of contract. If your stay has not yet begun or is ongoing, the payment made or to be made for the room will be considered a cancellation charge and will not cover any services provided.

Events out of our control:

In the event of circumstances beyond our control, such as industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, failure of power and/or water supplies, or emergency evacuation, we may have to cancel your reservation. If this occurs, we will promptly notify you and take the following actions:

• If you have already made a payment for your room, we will refund the amount to you.
• If you have not yet made a payment for your room, you will not be required to make any payment to us.

Please note that we will not be held liable or responsible for any failure or delay in fulfilling our obligations that are caused by events outside of our control. Rest assured, your statutory rights remain unaffected.

We retain the right to:

Modify your room assignment and/or relocate you to a different hotel at any time during your stay, without any specific cause. Additionally, we may cancel any reservation(s) if there are health and safety concerns or if the hotel is fully or partially closed. If we need to cancel your booking(s), we will make every effort to inform you and provide a complete reimbursement to the original debit/credit card within 5 business days.

4. Your information

We ensure the safety and security of your information. For a comprehensive understanding of how we handle your data, please refer to our Privacy Policy located at https://eventsleeps.com/privacy-policy/. By making a reservation, you are giving consent (on behalf of yourself and all members of your group) to this processing, and you guarantee the accuracy of all information you provide.

5. Occupancy

Please ensure that you do not exceed the maximum occupancy limit for the room assigned to you.

Please note that children under the age of 18 are not allowed to stay in the hotel unless accompanied by a parent or guardian who is also staying in the hotel.

Unless there is a written agreement stating otherwise, you will not be able to access your room before the designated check-in time.

On the day of your departure, please vacate your room(s) and make them available to the hotel no later than the specified check-out time, unless you have arranged for a late check-out. Please be aware that additional charges may apply if you fail to leave your room on time.

If the hotel provides parking facilities, please be aware that it does not constitute a safekeeping agreement, even if a fee is charged. The hotel will not be held liable for any loss or damage to your vehicle or its contents, except in cases of intentional or gross negligence.

6. Paying for your reservation

Payment must be made in advance to Event Sleeps. It is not possible to settle the hotel charges upon arrival or during check-out for your booking. Any additional expenses, such as Food and Beverage, that you arrange directly with the hotel are your responsibility to pay.

7. Our liability

We are the owners and operators of our Service, while our Hotel Providers offer accommodation services to you. We shall not be held responsible for:

• any services provided by our Hotel Providers
• the actions, mistakes, omissions, statements, guarantees, or negligence of any Hotel Providers
• any injuries, fatalities, property destruction, or other losses or costs arising from the aforementioned.

The Hotel Providers furnish us with details outlining their Services, encompassing Service specifics, images, pricing, as well as pertinent Rules and Restrictions. This information is showcased via our Service. It is the responsibility of the Hotel Providers to guarantee the accuracy, comprehensiveness, and timeliness of this information. We shall not be held accountable for any inaccuracies in said information, except in cases where we are directly responsible for such inaccuracies.

We shall assume responsibility for any losses or damages, whether direct, indirect, punitive, special, incidental, or consequential, that may arise from the following:

• The Hotel Providers
• Utilising our Service
• Any delay or inability to use our Service
• Your utilisation of links from our Service

Regarding our responsibility for fulfilling our obligations outlined in these Terms, or in the event that we are held accountable for any loss or damage as stated in these Terms, we will only be held liable to you for direct damages that meet the following criteria:

• They were reasonably anticipated by both parties, you and us.
• They were actually experienced or incurred by you.
• They were directly caused by our actions

In the event that we are held liable, our liability will never exceed the total amount you paid for the reservation. Any occurrence of force majeure will result in the temporary suspension of the obligations outlined in these Terms that are affected by the force majeure event. In such a situation, the party impacted by the force majeure event will not be held responsible for their inability to fulfil said obligations. It is important to note that consumers possess certain legal rights, and the exclusions and limitations stated in these Terms are applicable only to the extent permitted by law. These Terms do not seek to restrict or exclude our liability for instances of fraud, personal injury, or death resulting from our negligence.

8. Resolution of disputes and governing law

If there is a disagreement concerning these terms and conditions, it is advisable to initially reach out to our customer services team in order to find a mutually agreeable solution.

The laws of England and Wales govern these terms and conditions and any non-contractual obligations that may arise from them.

The courts of England and Wales hold sole authority to settle any disputes arising from these terms and conditions, including those related to non-contractual obligations.

9. Website details

Although we have made every effort to ensure the accuracy of the information on our website/s, we are not liable for any errors or omissions and retain the right to modify or cancel the features displayed on our websites without prior notice. Kindly be aware that in some cases, generic images have been utilised to depict the overall style of a specific hotel.

The content found on our websites is protected by copyright and cannot be replicated, reproduced, published, distributed, or altered for any other use without obtaining our explicit written permission.

The respective owners are the rightful owners of the trademarks used on the websites. For your convenience, we have provided hyperlinks to third-party websites. However, we cannot be held responsible for the content or use of these third-party sites.

Event Sleeps has the right to modify these terms and conditions at any time. Therefore, it is advisable to check them every time you make a reservation. The terms and conditions that apply to your reservation will be those in effect on the date you make the reservation.

10. Get in touch

If you need more details or have any inquiries about our website or the terms and conditions, feel free to reach out to us via email at info@eventsleeps.com